Just Smiles Dentistry Privacy Policy
Current as of: April 2026
Introduction
This Privacy Policy explains how Just Smiles Dentistry collects, uses, stores, and protects your personal information, including your health information. It also outlines when and why your information may be shared with other parties. We are committed to safeguarding your privacy and ensuring your data is handled responsibly and in line with applicable Australian privacy laws.
Why and When Your Consent is Necessary
When you become a patient at Just Smiles Dentistry, you consent to our dental practitioners and staff accessing and using your personal information to provide you with safe and effective dental care. Only authorised team members who require access to your information will use it. If we need to use your information for any other purpose, we will usually seek your additional consent, unless otherwise permitted or required by law.
Why We Collect, Use, Hold, and Share Your Information
We collect personal information to deliver high-quality dental care and manage your oral health. This includes clinical care, administrative processes, billing, insurance claims, practice audits, staff training, and other related business activities that support the delivery of our services.
What Personal Information We Collect
We may collect and store information such as:
- Your name, date of birth, address, and contact details
- Your dental and oral health history, including treatments received
- Your medical history, medications, allergies, and general health information
- Private health insurance and payment details
- Medicare details where applicable
- Funding or concession program details (where relevant)
- Information related to accidents, insurance claims, or compensation cases
- Healthcare identifiers used for identification and treatment purposes
Dealing With Us Anonymously
You may choose to remain anonymous or use a pseudonym when dealing with us, unless it is impractical or legally required for us to identify you.
How We Collect Your Information
We may collect personal information in several ways, including:
- When you complete patient registration forms
- During consultations and treatment appointments
- Through phone calls, emails, SMS, or online bookings
- Via our website or social media channels
- From other healthcare providers involved in your care
- From Medicare, health funds, or relevant government agencies (where necessary)
When We Share Your Information
We only share your personal information when necessary, including:
- With other healthcare professionals involved in your treatment
- With service providers who assist our practice operations (e.g. IT systems)
- When required by law (such as subpoenas or reporting obligations)
- To reduce or prevent serious health or safety risks
- During lawful dispute resolution processes
- With your consent for referrals or related care
We do not sell or trade your personal information.
We do not share your information outside Australia unless required by law or with your consent.
Storage and Protection of Information
Your personal information is stored securely in both electronic and physical formats. This may include:
- Digital dental records and management systems
- Paper-based patient files
- X-rays, scans, photographs, and clinical images
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.
Access and Correction of Your Information
You have the right to request access to your personal records and request corrections if needed. Requests should be made in writing to our clinic. We aim to respond within a reasonable timeframe, typically within 7 business days.
We may ask you to verify your identity before providing access or making changes to your records.
Complaints and Concerns
If you have any concerns about how your personal information is handled, please contact us in writing. We take privacy concerns seriously and will respond as promptly as possible.
If you are not satisfied with our response, you may seek further guidance from the appropriate privacy authority.
Website and Online Privacy
When you visit our website, we may collect limited information to improve user experience and respond to enquiries. This may include voluntary contact details and general website usage data.
We take reasonable steps to protect online information; however, no online system can be completely secure. Any information you provide is shared only with trusted service providers who support our website and clinic operations.
We may also use third-party advertising tools to improve marketing relevance, but this does not include personal identifiers such as your name or contact details.
Policy Updates
This Privacy Policy is reviewed periodically and may be updated from time to time. The latest version will always be available through our practice or website.
Disclaimer
This Privacy Policy is provided as a general guide only and may not cover every individual circumstance. It is not intended to constitute legal advice.
While every effort has been made to ensure this policy reflects current privacy obligations relevant to dental practice, Just Smiles Dentistry does not guarantee full compliance in all situations through this document alone. Patients and users should seek independent advice if required.
By using our services or providing your information to our practice, you acknowledge and agree to the terms outlined in this Privacy Policy.